Cancellation policy
Last updated: September 4, 2026
Louisiana Candy Company offers monthly product subscriptions for customers who choose recurring deliveries. This policy explains how subscription renewals, payments, cancellations, and order concerns are handled.
Monthly Subscription Renewals
By purchasing a subscription, you authorize Louisiana Candy Company to charge the payment method provided at checkout on a recurring monthly basis at the price and frequency disclosed when you subscribe. Applicable shipping charges and taxes may also be charged with each renewal.
Your subscription continues and renews automatically each month until you cancel it in accordance with this policy.
The renewal date and subscription details are displayed during the subscription purchase process and may also be available through your customer account or subscription-management link.
How to Cancel
You may cancel your subscription through the subscription-management link provided with your subscription, through your customer account when that option is available, or by contacting us at LouisianaCandyCompany@gmail.com.
To prevent the next monthly renewal, we must receive your cancellation request at least seven calendar days before your scheduled renewal date.
When requesting cancellation by email, include:
- the subscriber’s full name;
- the email address associated with the subscription;
- the subscription or order number, if available; and
- a clear statement that you want to cancel the subscription.
Your cancellation is effective only after it is successfully submitted through the subscription-management system or confirmed by Louisiana Candy Company. We recommend retaining the cancellation confirmation for your records.
Canceling a subscription stops future eligible renewals. It does not automatically cancel or refund a renewal that has already been charged or entered preparation.
Requests Received Fewer Than Seven Days Before Renewal
Cancellation requests received fewer than seven calendar days before the scheduled renewal date may not take effect until the following month. If the upcoming renewal has not yet been charged or entered preparation, we will make reasonable efforts to stop it, but cancellation cannot be guaranteed.
Cancellations After a Renewal Charge
If you request cancellation after a monthly renewal has been charged, contact us immediately.
If preparation has not begun, we may be able to cancel that renewal and issue a refund to the original payment method. Once preparation begins, the renewal order is final and nonrefundable because our pralines and confections are perishable and are prepared for fulfillment.
Canceling after a renewal charge will still prevent future eligible renewals once the cancellation becomes effective.
Changes to a Subscription
Requests to change a flavor, quantity, delivery address, payment method, or other subscription detail must be completed through the subscription-management system or received by us at least seven calendar days before the next scheduled renewal.
Changes requested after that deadline may not apply to the upcoming shipment. Address changes are not guaranteed after preparation begins or a shipping label has been created. The subscriber is responsible for keeping all billing, payment, and delivery information current and accurate.
Skipping or Pausing a Delivery
If skipping or pausing is available through your subscription-management account, the request must be completed at least seven calendar days before the next scheduled renewal. A skip or pause is not effective until the system accepts it or Louisiana Candy Company confirms it.
If the subscription plan does not offer a skip or pause feature, the subscriber may cancel the subscription and place a new subscription order later.
Failed or Declined Payments
If a recurring payment is declined or cannot be processed, the subscription service may attempt to charge the payment method again. We may contact you to request updated payment information.
Louisiana Candy Company may delay, suspend, or cancel a subscription when payment cannot be completed. We are not responsible for a delayed shipment resulting from expired, declined, or inaccurate payment information.
Price, Product, or Subscription Changes
Subscription prices, available flavors, products, packaging, shipping charges, or other plan features may change. When required, we will provide notice before a material change takes effect.
If a subscribed product becomes unavailable or does not meet our quality standards, we may contact you, substitute a reasonably comparable item when permitted by the subscription terms, delay the shipment, or cancel and refund the affected renewal.
Perishable Products and Returns
Subscription shipments contain perishable food products and cannot be returned or exchanged. Cancellation of the subscription does not create a right to return a shipment that has already been prepared or delivered.
If a subscription order arrives damaged, incomplete, incorrect, or with an open, torn, or improperly sealed wrapper, contact us within 48 hours of delivery. Do not consume a product if its wrapper appears compromised.
Claims are reviewed under our Refund & Resolution Policy. Include the order number, affected quantities, a description of the concern, and clear photographs of the product, wrapper, gift box, interior packaging, shipping carton, and shipping label as applicable.
Shipping
Each subscription shipment is subject to our Shipping Policy, including processing time, warm-weather precautions, carrier delays, address requirements, and missing-package procedures.
Shipping dates and carrier transit times are estimates unless Louisiana Candy Company expressly confirms a guaranteed commitment in writing.
Gift Subscriptions
The purchaser of a gift subscription is responsible for all recurring charges and for managing or canceling the subscription. The gift recipient does not assume responsibility for payment unless the subscription is formally transferred through an available subscription-management process.
The purchaser should ensure that the recipient’s address remains accurate and that the recipient knows to retrieve temperature-sensitive deliveries promptly.
Contact Us
For help managing or canceling a subscription, contact:
Louisiana Candy Company LLC
Email: LouisianaCandyCompany@gmail.com
Telephone: 919-519-5336
Website: www.LouisianaCandyCompany.com
Please allow sufficient time for an emailed cancellation request to be received and processed before the seven-day deadline.