Resolution Policy

Last updated: September 4, 2026

Every Louisiana Candy Company order is prepared and packed with care. Because our pralines and confections are perishable food products, we cannot accept returns or exchanges. If an order arrives damaged, incomplete, incorrect, or with a product-quality concern, please let us know promptly so we can review the issue and make an appropriate resolution.

Perishable Products and Returns

For food-safety reasons, all pralines, confections, and other perishable products are final sale and cannot be returned or restocked.

Please do not mail food products back to us unless we specifically request it as part of a quality review. If a return is requested, we will provide instructions.

Damaged, Incorrect, or Incomplete Orders

Please inspect your order when it arrives. Contact us within 48 hours of delivery if:

• an item is damaged;
• an individual wrapper is open, torn, or not properly sealed;
• an item is missing from the order;
• you received the wrong product; or
• there is another concern about the condition or quality of the product when delivered.

Do not consume a product if its individual wrapper is open, torn, or appears compromised.

To help us review your request, please email LouisianaCandyCompany@gmail.com with:

• your order number;
• the purchaser’s name and delivery address;
• a brief description of the issue;
• the quantity and names of the affected items; and
• clear photographs of the affected product, individual wrapper, gift box, interior packaging, shipping carton, and shipping label, as applicable.

Please keep the product and all packaging until we complete our review. We may request additional photographs or information, or ask that an item be held for carrier or quality-control inspection.

How We Resolve an Approved Claim

Once we review the information provided, we may offer a replacement, refund, store credit, or another appropriate resolution. The resolution will be based on the verified items affected, product availability, delivery timing, and the circumstances of the order.

Approved refunds are issued to the original form of payment. Please allow 5–10 business days after the refund is processed for it to appear on your account; timing may vary by financial institution.

Shipping charges are refundable only when the approved claim resulted from an error by Louisiana Candy Company or when required by law.

Missing Packages

Packages Delayed or Lost in Transit

If tracking has not updated, or your package has not arrived by the carrier’s estimated delivery date, please contact us at LouisianaCandyCompany@gmail.com with your order number. We will review the tracking information and, when appropriate, open an inquiry or claim with the carrier.

A carrier delay does not automatically qualify an order for a refund. If the carrier confirms that a package was lost in transit, we will determine an appropriate resolution based on product availability, the intended delivery date, and the circumstances of the shipment.

Packages Marked Delivered but Not Located

If tracking shows that your package was delivered but you cannot locate it, please:

1. Check entrances, porches, mail rooms, reception desks, parcel lockers, and other secure delivery areas.
2. Ask household members, neighbors, building staff, or the designated recipient whether they accepted it.
3. Contact the carrier for delivery details.
4. Notify us within 48 hours of the recorded delivery if the package is still missing.

We will assist with the carrier inquiry, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided. Claims involving suspected theft may require a carrier claim, written statement, or police report.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for providing a complete and accurate delivery address, including a company name, suite, apartment, unit, or department when applicable.

We cannot provide a complimentary replacement or refund when an order is delayed, unable to be delivered, returned, or lost because the address supplied at checkout was incorrect or incomplete; the recipient was unavailable; the recipient refused delivery; or the package was not collected from a carrier access point. If the order can be reshipped, additional product and shipping charges may apply.

Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order enters production or is transferred to the carrier.

Corporate, Bulk, Custom, and Event Orders

Corporate, bulk, custom-packaged, personalized, and event orders are final sale once production has begun. Deposits, design fees, and costs for completed custom materials are nonrefundable unless otherwise stated in the written proposal or agreement.

The purchaser or designated recipient should inspect all cartons promptly upon delivery. Any shortage, visible damage, open or torn wrapper, incorrect item, or product-quality concern must be reported within 48 hours of delivery in one consolidated claim whenever reasonably possible.

The claim should include:

• the order or invoice number;
• the total number of cartons and gift boxes received;
• an itemized count of affected gift boxes and individual products; and
• photographs of the outer cartons, shipping labels, interior packing materials, gift boxes, wrappers, and affected products.

For an approved claim, the remedy applies to the verified affected items or quantities rather than automatically to the entire order. Depending on timing and availability, we may replace the affected items, issue a partial refund or credit, or arrange another reasonable resolution.

Requested arrival dates are planning targets unless Louisiana Candy Company expressly confirms a guaranteed delivery commitment in writing. We will assist with carrier issues, but carrier delays and service interruptions outside our control do not automatically qualify an order for a full refund.

Cancellations and Order Changes

To request a cancellation or change, contact us as soon as possible at LouisianaCandyCompany@gmail.com. Standard orders may be canceled only before production or fulfillment begins.

Corporate, bulk, custom, personalized, and event orders are subject to the cancellation and change terms in the applicable proposal, invoice, or written agreement. Once ingredients, packaging, printed materials, or production have been committed to an order, related charges may be nonrefundable.

Gift Cards

Gift cards are nonreturnable and nonrefundable except where required by law.

Contact Us

Questions or order concerns may be sent to:

Louisiana Candy Company
Email: LouisianaCandyCompany@gmail.com
Website: www.LouisianaCandyCompany.com

We review each concern thoughtfully and will respond as promptly as possible.