Shipping policy

Last updated: September 4, 2026

Every Louisiana Candy Company order is carefully prepared and packaged with attention to freshness, presentation, and the gifting experience. This policy explains where we ship, how orders are processed, and what to do if a delivery concern arises.

Where We Ship

We currently ship within the United States using UPS or USPS. Available services may vary by destination, product, weather conditions, and delivery address.

We do not currently offer international shipping.

Some services may not be available for P.O. boxes, APO/FPO addresses, Alaska, or Hawaii. If an available shipping method cannot adequately protect product quality in transit, we may contact you to discuss an alternative method, additional shipping charges, or cancellation of the affected shipment.

Order Processing

Most standard orders are prepared for shipment within 2–3 business days after payment is received. Processing time is separate from carrier transit time.

Orders placed after 1:00 p.m. Eastern Time, on weekends, or on holidays begin processing on the next business day. Business days are Monday through Friday, excluding holidays.

During holidays, promotional periods, and other high-volume gifting seasons, additional processing time may be required. Any extended processing timeframe will be communicated on the website, at checkout, or directly to the purchaser when reasonably possible.

Once your order is transferred to the carrier, you will receive a shipping confirmation with tracking information at the email address provided at checkout.

Shipping Methods and Estimated Transit Times

Available shipping methods, rates, and estimated transit times are displayed at checkout based on the destination and products ordered. Typical carrier transit estimates are:

Shipping method Estimated carrier transit time
Standard shipping 3–7 business days
Expedited shipping 2–3 business days
Express shipping, when available 1–2 business days

These estimates begin after the order has been processed and transferred to the carrier. Weekends and holidays may not count as carrier transit days.

Transit times are estimates, not guaranteed delivery commitments, unless Louisiana Candy Company expressly confirms a guaranteed service in writing. Weather, carrier disruptions, seasonal volume, and circumstances outside our control may affect delivery.

Selecting an expedited shipping method shortens carrier transit time; it does not shorten production or order-processing time unless expressly arranged with us.

Shipping Rates and Promotions

Shipping charges are calculated at checkout according to the order, destination, package weight, and selected service.

Any complimentary-shipping offer applies only to qualifying orders and eligible shipping methods. Unless otherwise stated, expedited or express service, warm-weather upgrades, address corrections, reshipments, and shipments to multiple addresses may incur additional charges.

Warm-Weather Shipping

Pralines and confections are sensitive to prolonged heat exposure. During warm-weather months, generally May through September, or whenever temperatures along the shipping route warrant additional protection, we may:

  • use thermal insulation, gel packs, or other temperature-conscious packaging;
  • limit shipment days, typically to Monday through Wednesday, to reduce weekend transit;
  • hold an order until the next appropriate shipping day;
  • require or recommend expedited service; or
  • contact the purchaser if the selected shipping method is not appropriate for the expected conditions.

Gel packs may arrive partially or completely thawed. This is normal and does not, by itself, mean that the product has been compromised.

Warm-weather packaging helps reduce heat exposure but does not create a refrigerated shipment. Please monitor tracking and arrange for the package to be brought indoors promptly after delivery. Do not leave confections on a porch, in a mailbox, at a reception area, or inside a warm vehicle.

Delivery Dates and Time-Sensitive Gifts

If your order is intended for an event, holiday, meeting, or other date-specific occasion, please order early and tell us the requested arrival date.

A requested arrival date is a planning target and is not a guaranteed delivery date unless we expressly confirm a guaranteed commitment in writing. Carrier transit estimates are not guarantees. We recommend allowing additional time during holidays, severe weather, and high-volume shipping periods.

Louisiana Candy Company is not responsible for an event missed because of a carrier delay outside our control. We will, however, help review the tracking information and available carrier options.

Tracking and Receiving Your Order

Tracking information is sent after the order ships. The purchaser and recipient are responsible for monitoring delivery and ensuring that someone can receive or promptly retrieve the package, particularly during warm weather.

For deliveries to hotels, offices, venues, hospitals, colleges, apartment buildings, military facilities, and other managed locations, carrier delivery is complete when the package is accepted at the location’s designated receiving point. Please provide the recipient’s full name, company or venue name, suite, department, room information when permitted, and any other details needed by the facility.

Louisiana Candy Company is not responsible for delays, loss, mishandling, or temperature exposure that occurs after a package has been accepted by the recipient’s mailroom, front desk, loading dock, concierge, receiving department, or other authorized representative.

Incorrect or Incomplete Addresses

Please review every shipping address carefully before submitting your order. The purchaser is responsible for providing a complete and accurate address, including the company name, apartment, suite, unit, department, or other identifying information when applicable.

Contact us as soon as possible if an address needs to be corrected. We cannot guarantee an address change after production begins or the shipping label has been created. Carrier address-correction or rerouting fees may be charged to the purchaser.

We cannot provide a complimentary replacement or refund when an order is delayed, misdelivered, returned, or lost because:

  • the address supplied was incorrect or incomplete;
  • the recipient was unavailable or refused delivery;
  • the recipient failed to retrieve the package from a carrier or managed receiving location; or
  • delivery restrictions at the destination prevented timely receipt.

If a package is returned to us and can be reshipped safely, additional product, handling, and shipping charges may apply. Because returned food products cannot be resold or reshipped, a newly prepared replacement may be required.

Delayed or Lost-in-Transit Packages

If tracking has not updated or your package has not arrived by the carrier’s estimated delivery date, contact us at LouisianaCandyCompany@gmail.com with your order number. We will review the tracking and, when appropriate, open an inquiry or claim with the carrier.

A carrier delay does not automatically qualify an order for a refund. If the carrier confirms that a package was lost in transit, we will determine an appropriate resolution based on product availability, the intended delivery date, and the circumstances of the shipment.

Packages Marked Delivered but Not Located

If tracking shows that your package was delivered but you cannot locate it:

  1. Check entrances, porches, mailrooms, reception desks, parcel lockers, and other secure delivery areas.
  2. Ask household members, neighbors, building staff, or the designated recipient whether they accepted it.
  3. Contact the carrier for delivery details.

  4. Notify us within 48 hours of the recorded delivery if the package is still missing.

We will assist with the carrier inquiry, but a replacement or refund is not guaranteed when tracking confirms delivery to the address provided. Claims involving suspected theft may require a carrier claim, written statement, or police report.

Damaged, Incorrect, or Incomplete Deliveries

Please inspect the shipment promptly and contact us within 48 hours of delivery if:

  • the shipping carton, gift box, or product is damaged;
  • an individual wrapper is open, torn, or improperly sealed;
  • an item is missing;
  • you received the wrong item; or
  • there is another concern about the product’s condition when delivered.

Do not consume a product if its wrapper is open, torn, or appears compromised.

Email LouisianaCandyCompany@gmail.com with:

  • the order number;
  • the purchaser’s name and delivery address;
  • a description of the concern;
  • the quantity and names of the affected items; and
  • clear photographs of the affected product, wrapper, gift box, interior packaging, shipping carton, and shipping label, as applicable.

Please retain the products and packaging until our review is complete. Approved resolutions are handled in accordance with our Refund & Resolution Policy and may include a replacement, refund, store credit, or another appropriate remedy for the verified affected items.

Corporate, Bulk, Custom, and Multi-Address Orders

Corporate, event, custom, bulk, and multi-address orders may require additional production and coordination time. The applicable schedule, shipping arrangement, and payment terms may be stated in the proposal, invoice, or written agreement for the order.

For a shipment sent to one central location, the purchaser or designated receiving contact should inspect all cartons promptly upon delivery. Any damage, shortage, incorrect item, open or torn wrapper, or quality concern must be reported within 48 hours of delivery in one consolidated claim whenever reasonably possible.

The report should state the number of cartons and gift boxes received, identify the exact quantities affected, and include photographs of the shipping cartons, labels, interior packaging, gift boxes, wrappers, and products as applicable.

Requested arrival dates remain planning targets unless expressly guaranteed in writing. For shipments to multiple recipients, shipping charges, delivery conditions, and claims are assessed separately for each address.

Gifts

Gift messages may be added where that option is available during checkout. Pricing is not included inside gift shipments, although carrier labels and legally required documentation may display shipping information.

Please confirm that the recipient’s address and availability are correct before placing the order. For surprise gifts, we strongly recommend monitoring tracking so the package is retrieved promptly.

Questions

For assistance with shipping, delivery timing, or an order concern, contact:

Louisiana Candy Company
Email: LouisianaCandyCompany@gmail.com
Website: www.LouisianaCandyCompany.com

We will respond as promptly as possible and help you review the available options.